RETURNS & EXCHANGES


Return Policy

Return or exchange any unused or defective merchandise by mail within 30 days of the order delivery date. You will be issued a full refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. Made to order items cannot be exchanged or returned.
Returns and exchanges are free for US Customers! To return or exchange items follow these easy steps:

1. Find Your Order Number

If you have a XOXO account, sign in and go to your Order History. Select the order you want to return or exchange and click View Details. Next click the Create a Return or Exchange button - now you're ready to start the process! Don't have an XOXO account yet? Guest orders and orders received as gifts can be found by checking your Order Status.

2. Print Your Return Label

After you've created a return or exchange, follow the instructions to print your free pre-paid return shipping label. When complete, you'll receive an email with tracking information and a copy of your return label just in case you need it.

3. Attach Return Label

Next, get your package ready to mail back to us. Add your items and tape your package securely. Make sure to remove or cover the original shipping label and attach your new return label to the package. You’re all set! Just schedule a pickup or drop off at any authorized facility for the designated carrier on your shipping label.

If you are returning items from a multiple orders, please start a return for all items and include the receipt, packing list or order confirmation email from each order in your package.

Return shipping labels are only available for orders shipping to the continental US and no additional postage is required. Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment.

4. Exchanges

If you are exchanging your items, please make sure to send back any items you’re returning within 30 days to avoid being charged. Your exchange order will be processed immediately so you can get your new items ASAP!

Please contact us for any international returns